privacy policy

introduction

MD Taping, a drywall, taping and finishing company serving Ottawa, Ontario and the surrounding area, is committed to protecting your right to privacy with respect to all personal information that we collect or use in the course of providing our services to you.

This privacy policy describes our practices relating to the collection, use, disclosure and protection of personal information submitted to us through our website, by phone, by email, or in person — and explains the rights you have over that information. We have shaped this policy around recognized data protection principles, including those found in the General Data Protection Regulation (GDPR), as a baseline for how we handle personal information regardless of where you are located.

personal information we collect

Personal information means information about an identifiable individual. Depending on how you interact with us, we may collect:

• Contact details — name, phone number, email address, and property or project address.
• Project information — details you provide about the drywall, taping or finishing work you'd like a quote or estimate for, including photos you choose to share.
• Communication records — messages, emails or call notes exchanged while discussing or completing a project.

We do not collect sensitive categories of personal information (such as health, financial account, or government ID details) through our website, and we ask that you avoid including this type of information in any message or form you send us.

how we collect information

We collect personal information directly from you when you:

• Fill out a contact or quote request form on our website;
• Call, text, or email us directly;
• Request a free estimate for a project; or
• Communicate with us in person during a site visit or consultation.

We do not currently use cookies, analytics trackers, or third-party advertising pixels on this website. If that changes in the future, we will update this policy and, where required, ask for your consent before any such technology is activated.

why we collect it & our legal basis

We only collect personal information for limited, clearly identified purposes, and only to the extent necessary for those purposes:

• To respond to your inquiry and provide a quote or estimate (based on your consent and, once a project begins, to perform our contract with you);
• To schedule and carry out drywall, taping and finishing work you've requested (performance of a contract);
• To communicate with you about your project's status, scheduling or follow-up (legitimate business interest); and
• To meet legal or regulatory obligations, where applicable (legal obligation).

We do not use your personal information for unrelated marketing purposes, and we never sell your personal information to data brokers or third-party marketing agencies.

consent

We do not collect personal information without your knowledge. When you submit a form, send an email, or call us, you are voluntarily providing that information for the purpose of being contacted about your project. You may withdraw your consent at any time by contacting us using the details below — though this may limit our ability to provide a quote or complete work already in progress.

how we use your information

We use the personal information we collect to:

• Prepare and send you an estimate or quote;
• Schedule, perform and follow up on drywall, taping and finishing work;
• Respond to questions or concerns about a project; and
• Maintain accurate project and business records.

disclosure of your information

We only disclose personal information after receiving your consent, or in the limited circumstances described below:

• Subcontractors or crew members directly involved in completing your project, where necessary to carry out the work;
• Professional advisors (such as accountants or legal counsel), where necessary for our business operations;
• Where required by law, such as in response to a valid court order or legal obligation; or
• Where the information is already publicly known.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

data retention

We keep personal information only for as long as it is needed for the purposes described in this policy — typically for the duration of a project plus a reasonable period afterward for warranty, accounting, or legal purposes. When information is no longer needed, we take reasonable steps to securely delete or destroy it.

security of your information

We take reasonable administrative and technical measures to protect the personal information in our care from loss, misuse, unauthorized access, disclosure, alteration, or destruction. That said, no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security, and we are not responsible for the unauthorized interception of information transmitted over the internet by third parties, or for the practices of any third-party websites linked from ours.

your privacy rights

In line with GDPR-style data protection principles, you have the following rights regarding the personal information we hold about you:

To exercise any of these rights, contact us using the information below. We will respond within a reasonable time. If you are not satisfied with how we've handled your personal information, you also have the right to lodge a complaint with your local data protection authority.

cookies & tracking technologies

This website does not currently set cookies or use analytics or advertising trackers. If we introduce any such technology in the future, we will update this policy accordingly and, where required by law, request your consent first.

children's privacy

Our website and services are directed at adults seeking drywall, taping and finishing services, and are not intended for use by children. We do not knowingly collect personal information from anyone under the age of 18.

third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.